c66zz Privacy Policy

1. Who We Are

c66zz ("we", "us", "our") operates the online casino and sports betting platform accessible at https://c66zz.io and through associated mobile applications (collectively, the "c66zz Platform"). For the purposes of this Privacy Policy, c66zz acts as the data controller in respect of the personal information it collects from registered players and visitors based in Bangladesh.

This Privacy Policy applies to all personal data collected, processed, stored, or transferred in connection with your registration, use of games and betting markets, financial transactions, and any communications you have with c66zz support. It should be read alongside the c66zz Terms & Conditions, which are available at /terms-conditions.

2. Personal Data We Collect

When you register and use the c66zz Platform, we collect the following categories of personal data:

2.1 Identity & Contact Information

• Full legal name as it appears on your government-issued identification document
• Date of birth (to verify that you meet the 21+ age requirement)
• Residential address in Bangladesh (city, district, postal code)
• Mobile phone number (used for OTP verification and account communications)
• Email address (used for account notifications and, where consented, marketing)
• Scanned or photographed copies of identity documents submitted during KYC verification (National ID card, passport, or driver's licence)

2.2 Financial Information

• Payment method details: mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account references, and card details (Visa, Mastercard) as provided during deposit or withdrawal
• Transaction history: deposit amounts, withdrawal amounts, dates, and payment method used for each transaction
• Bonus and promotional activity records

2.3 Gaming & Betting Activity

• Bet history across all sports markets (cricket, football, kabaddi, etc.) and casino products (live tables, slots, instant games)
• Game session data including session start and end times, wager amounts, win/loss outcomes, and game titles played
• Responsible gaming tool settings (deposit limits, cool-off periods, self-exclusion status)

2.4 Technical & Device Data

• IP address at the time of registration and at each subsequent login
• Device type, operating system, browser type, and browser version
• Referring URL (the web address from which you arrived at c66zz)
• Pages viewed, features accessed, and click behaviour within the Platform
• Cookie identifiers and similar tracking data (see Section 7)

2.5 Communications Data

• Content of messages sent to c66zz via live chat, email, or any other support channel
• Call records where telephone support is provided (where applicable)
• Survey responses and feedback submitted voluntarily

3. How We Collect Your Data

c66zz collects personal data through the following means:

• Directly from you: when you complete the registration form, submit KYC documents, make a deposit or withdrawal request, contact customer support, or fill in any other form on the c66zz Platform.
• Automatically: through cookies, server logs, and analytics tools that record your device, IP address, and on-site behaviour each time you visit or use the Platform (see Section 7 for full cookie details).
• From third-party verification partners: when we use identity verification services to confirm the authenticity of your submitted documents or to cross-reference your details against publicly available records for anti-fraud and anti-money-laundering (AML) compliance.
• From payment processors: bKash, Nagad, Rocket, Upay, and banking partners may pass back transaction confirmation data to c66zz as part of the payment settlement process.

4. Why We Use Your Personal Data

c66zz processes your personal data for the following specific purposes:

• Account creation and management: to register your account, verify your identity and age (21+ requirement), and maintain your account throughout your relationship with c66zz.
• Transaction processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer, and to maintain accurate financial records.
• Gaming and betting services: to provide access to cricket betting, live casino, slots, Fruit Shop, Color Game, and all other c66zz products.
• Customer support: to respond to your enquiries, resolve complaints, and provide live chat assistance in English and Bengali.
• Responsible gaming compliance: to monitor betting patterns, enforce deposit limits and self-exclusion settings you have activated, and to flag accounts that may indicate problem gambling behaviour.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, account sharing, and other conduct prohibited under the c66zz Terms & Conditions.
• Legal and regulatory obligations: to comply with applicable anti-money-laundering (AML) laws, know-your-customer (KYC) requirements, and any lawful requests from competent authorities in Bangladesh.
• Marketing communications: to send you promotional offers, bonus notifications, and seasonal campaign messages (BPL season, Eid, Pohela Boishakh promotions) — but only where you have given explicit consent to receive such communications. You may withdraw this consent at any time.
• Platform improvement: to analyse usage patterns, identify technical issues, and improve the overall user experience on the c66zz Platform.

5. Legal Basis for Processing

c66zz processes your personal data on one or more of the following legal bases:

• Contractual necessity: processing is required to perform the contract between you and c66zz — i.e., to operate your account and deliver the betting and gaming services you have registered to use.
• Legal obligation: processing is necessary for c66zz to comply with applicable laws, including AML/KYC requirements and any lawful instruction from a competent regulatory or law enforcement authority.
• Legitimate interests: processing is necessary for c66zz's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and internal analytics — where those interests are not overridden by your rights.
• Consent: where you have given specific, informed consent — for example, to receive marketing emails or push notifications. Consent may be withdrawn at any time by contacting [email protected] or updating your account notification preferences.

6. Sharing Your Personal Data

c66zz does not sell your personal data to any third party. We share personal data only in the following limited circumstances and only to the extent strictly necessary:

• Payment processors: bKash, Nagad (DESCO), Rocket (Dutch-Bangla Bank), Upay (UCB), Visa, Mastercard, BRAC Bank, City Bank, and other payment partners receive the minimum transactional data required to process deposits and withdrawals.
• Identity verification providers: third-party KYC and document verification services that help c66zz confirm your identity and age in compliance with our verification obligations.
• Game providers: software providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe receive session and stake data required to operate their games within the c66zz Platform. These providers operate under data processing agreements with c66zz.
• IT and infrastructure providers: cloud hosting, content delivery, and cybersecurity vendors who process data on behalf of c66zz under strict contractual data protection obligations.
• Legal authorities: where c66zz is required by a valid court order, regulatory directive, or law enforcement request to disclose specific player data, we will comply to the minimum extent required by law and, where legally permissible, will notify the affected account holder.

7. Cookies & Tracking Technologies

The c66zz Platform uses cookies and similar technologies to deliver a functional, personalised, and secure experience. Cookies are small text files placed on your device when you visit the Platform. c66zz uses the following categories of cookies:

• Strictly necessary cookies: essential for the Platform to function. These cookies enable core features such as account login sessions, security tokens, and load balancing. They cannot be disabled without breaking core Platform functionality.
• Analytical / performance cookies: used to understand how players interact with the Platform — for example, which pages are visited most, how long sessions last, and where errors occur. This data is aggregated and anonymised. c66zz uses these insights to improve the Platform experience.
• Functional cookies: remember your preferences such as language settings, previously used payment methods, and responsible gaming tool configurations so you do not need to re-enter them on each visit.
• Targeting / marketing cookies: used only where you have consented, to deliver personalised promotional content relevant to your gaming preferences. You may withdraw consent at any time by adjusting your cookie preferences in your account settings or by clearing cookies from your browser.

Most web browsers allow you to control cookie behaviour through the browser settings menu. Disabling strictly necessary cookies will impair your ability to log in and use c66zz services. Disabling other cookie categories will not affect your access to the core Platform but may reduce personalisation.

8. Data Retention

c66zz retains personal data for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Account data and transaction records: retained for a minimum of five (5) years from the date of the last account activity or account closure, in compliance with financial record-keeping and AML/KYC obligations.
• KYC verification documents: retained for a minimum of five (5) years from submission, or longer if required by a specific regulatory or legal obligation.
• Customer support correspondence: retained for three (3) years from the date of the conversation, to facilitate resolution of any subsequent disputes.
• Marketing consent records: retained for as long as the consent is active and for a reasonable period after withdrawal, to demonstrate compliance.
• Technical and device logs: retained for up to twelve (12) months, after which they are deleted or anonymised.

When the applicable retention period expires, personal data is securely and permanently deleted or irreversibly anonymised so that it can no longer be associated with any individual.

9. Your Data Rights

As a c66zz player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact c66zz at [email protected] with your registered account email address and a clear description of your request. c66zz will respond within 30 days.

10. Children's Privacy

The c66zz Platform is strictly intended for adults aged 21 and above. c66zz does not knowingly collect personal data from any person under the age of 21. If you believe that a person under 21 has registered an account or provided personal data to c66zz, please contact us immediately at [email protected]. Upon confirmation, the account will be closed, all associated data will be deleted, and any funds held will be returned to the depositing payment method after appropriate investigation.

11. Data Security

c66zz implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and c66zz servers.
• Encrypted data storage for all sensitive fields including passwords (stored as salted hashes — never in plaintext), payment method references, and KYC documents.
• Two-factor authentication (2FA) via SMS OTP, available to all registered account holders and strongly recommended.
• Role-based access controls ensuring that only authorised c66zz personnel can access personal data, and only to the extent required for their job function.
• Regular security assessments including penetration testing and vulnerability scanning of the c66zz Platform infrastructure.
• Incident response procedures — in the event of a data breach that is likely to result in risk to affected individuals, c66zz will notify the affected players and take all steps required to contain and remediate the incident.

Despite these measures, no method of data transmission or storage over the internet can be guaranteed to be completely secure. c66zz cannot warrant absolute security but commits to industry-standard best practice and continuous improvement.

12. Third-Party Links

The c66zz Platform may contain references to third-party services such as game providers and payment partners. Where links to external websites or services exist, please be aware that those third parties operate under their own privacy policies. c66zz has no control over, and accepts no responsibility for, the data practices of any third-party website or service. We encourage you to review the privacy policy of any third-party service you access in connection with c66zz.

13. Marketing Communications

c66zz may send you promotional messages about bonuses, seasonal offers (BPL cricket season promotions, Eid specials, Pohela Boishakh campaigns), new game launches, and other c66zz Platform updates. Marketing communications are sent only where you have given your explicit consent during registration or subsequently through your account notification preferences.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in every marketing email sent by c66zz.
• Updating your notification preferences in your c66zz account dashboard.
• Contacting c66zz support at [email protected] with a written opt-out request.

Opting out of marketing communications does not affect the delivery of transactional messages (such as deposit confirmations, withdrawal status updates, and account security alerts) that are necessary for the operation of your account.

14. Changes to This Privacy Policy

c66zz reserves the right to update this Privacy Policy at any time. When material changes are made, we will update the effective date displayed at the top of this page and, for significant changes, send a notification to your registered email address or display a prominent in-account alert. The most current version of this Privacy Policy is always available at /privacy-policy.

Your continued use of the c66zz Platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with any change, you may request account closure by contacting [email protected].

15. Contact & Complaints

If you have any question, concern, or complaint regarding this Privacy Policy or the way c66zz handles your personal data, please contact our dedicated privacy support team using the details below. All privacy enquiries are treated confidentially and handled by trained staff.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 inside your c66zz account dashboard
• Response Time: c66zz aims to acknowledge privacy enquiries within 48 hours and resolve them within 30 calendar days
• Support Hours: 24 hours a day, 7 days a week
• Timezone: Bangladesh Standard Time (BST, UTC+6)